TrueDial picks up every call to your shop and books it straight into your calendar. Qualified. Drive-time correct. Confirmed by SMS. While you're on a roof or asleep.
Built for any service business doing 30+ inbound calls a week.
Run yours. The four numbers below are HVAC industry medians. Edit any of them. The result updates as you type.
The same flow runs on every inbound, day or night, in the order below.
Your greeting, your voice, your shop name. No phone tree, no hold music.
Service type, equipment, age, urgency. Same questions a good dispatcher would ask.
Checks drive time between the appointment before yours and the one after. If it doesn't fit, it doesn't get offered.
Stops asking about scheduling. Tells the caller to leave the building and call 911. Pings you immediately.
Appointment on the tech's calendar in your CRM. SMS confirmation to the homeowner. Recap to you. Done.
Honest side-by-side. Where each option breaks down, and what it actually costs.
Best people are hard to hire. Even the best ones still go home at 5pm and call in sick in January.
Cheap because it's shallow. Books appointments your tech can't physically make and punts every trade-specific question to a callback.
Designed for service-trade phone intake specifically. Done-for-you setup in 5–7 days. 90-day money back if your phone-channel revenue doesn't move.
See pricing"Best in market" is multi-axis. We've stack-ranked the axes that actually move a service-business's revenue, and we lead on the ones that matter.
Sarah's playbook came from sit-downs with HVAC owners on what their dispatchers actually do well — and what generic AI gets wrong. New vertical = new operator-VOC round before launch.
Emergency calls run warmer and slower (concerned, deliberate). Routine bookings run crisper. The voice adapts to the call type instead of one-tone-fits-all.
Google Maps live traffic plus per-tech start/end addresses. The agent doesn't offer slots your tech physically can't reach. Same data ServiceTitan uses, baked into the call.
Our team listens to a sample of your calls each week, grades them against the things that matter, patches drift inside 7 days. No other vendor does this.
Failure modes patched on one shop feed the template every new shop inherits. Buy in early — you compound forward, not stuck at a static prompt.
This is a real TrueDial agent on a real test deployment. Same engine we ship to paying clients. Try a booking, an FAQ question, an emergency. See what happens.
A few things worth trying
TrueDial replaces the AI receptionist, the CRM, the marketing platform, the calendar tool, and the SMS provider you'd otherwise piece together. Everything below is included on every tier.
Configured around your services, hours, pricing, brands, and staff. Answers 24/7, qualifies every caller, books to your calendar, handles emergencies.
Contacts, calendars, pipelines, opportunities, automations. Yours, fully provisioned. We integrate with ServiceTitan, Housecall Pro, Jobber, or FieldEdge on the Enterprise tier.
Email + SMS drip sequences, review-request automations, post-job follow-ups, win-back campaigns. Set up and tuned by us.
Google Maps live-traffic plus per-tech start addresses, run-zones, skills, and lunch windows. We don't book impossible drives.
Gas, smoke, CO, sparks, water flooding — agent drops the booking flow, runs the 4-step safety script, alerts you immediately.
Your services, fees, financing terms, warranty, plan benefits — answered on the call, not punted to a callback.
Carrier-registered SMS that lands in the inbox, not spam. Booking confirmations, reminders, en-route messages.
No console, no integrations, no setup work for you. We do discovery, build, QA, and the cutover.
Our team listens to a sample of your calls each week, grades them, and patches drift within 7 days. No other vendor offers this.
If your phone-channel revenue doesn't move up in 90 days, every dollar refunded. Setup fee included.
We listen back to a sample of every shop's calls weekly and score them on the things that matter. Failures get patched. You see the report.
Right slot, right tech, right service type. Caller agreed and the calendar updated.
Always spoken before the slot is confirmed. No surprise at the door.
The slot offered didn't create a 45-minute drive between two appointments.
Gas, smoke, CO, sparks, water — agent ran the 4-step safety script, not a scheduling script.
"Do you service heat pumps?" answered from your knowledge base, not deferred to a callback.
Ask to see a recent review on your fit call. We'll share the actual report from our test deployment.
From the kickoff call to your first real inbound, here's what happens.
We capture your services, pricing, tech roster (per-tech start addresses, skills, run-zones), and CRM setup. You sign, we start.
Voice, persona, intake flow, knowledge base, CRM wiring, drive-time routing, emergency handling. We submit your A2P 10DLC SMS registration.
Multiple test calls covering every scenario your agent will face. We patch what we find before you ever see it.
You and your team run test calls. We patch what you flag. You sign off. We forward (or port) your business number. The agent starts taking your calls.
If they ask, the agent says yes — it's a virtual scheduling assistant. It doesn't volunteer it. Most callers don't ask. The voice is good enough that the conversation just moves.
Every booking lands in your CRM in real time. Your team sees it. If something looks off, you cancel or reschedule from the CRM. We also listen to a sample of calls every week and patch anything that's drifting. And the 90-day guarantee covers you on the bigger question.
5–7 calendar days. The only thing we don't control is A2P 10DLC SMS carrier approval, which takes 1–3 business days. Everything else runs in parallel.
Yes, on the Enterprise tier. Starter, Growth, and Pro use GoHighLevel as the CRM, which we set up for you. Enterprise includes a custom integration to your existing FSM plus a contact migration.
Built in. The agent warm-transfers within a few seconds on explicit request or genuine frustration. It uses restraint — won't transfer just because a booking is complex — but always hands off when the caller insists.
The 5–7 days of work it takes to ship your agent live: kickoff, agent build, knowledge base, CRM setup, drive-time routing, internal QA, your UAT, and cutover. You don't touch a console. That's what the setup fee buys.
Month-to-month. Cancel with 30 days' notice. Your CRM data stays yours. Your phone number ports out to any carrier in 5–10 days. No lock-in.
Your CRM sub-account is yours. Your phone number ports out. Call transcripts export. Honest: we're early-stage. The 90-day money-back guarantee and the founding-customer pricing are your protection — and the data and number stay with you no matter what.
We compute your real missed-call number from your CRM data. We share a recent call review from our test shop. If TrueDial is right for you, we book your build calendar on the call. If it isn't, we tell you what would be.